Terms of Service

Xertone LLC — TeamsPIM

Effective Date: 2026-05-20

1. Effective Date

These Terms of Service ("Terms") are effective as of May 20, 2026and govern your access to and use of the TeamsPIM service and any related websites, applications, or APIs operated by Xertone LLC, a Texas limited liability company ("Xertone," "we," "us," or "our").

2. Acceptance of Terms

By installing, subscribing to, accessing, or using TeamsPIM — whether through Microsoft AppSource, direct installation, or any other channel — you ("Customer," "you," or "your") agree to be bound by these Terms. If you are accepting on behalf of an organization, you represent and warrant that you have the authority to bind that organization, and "you" refers to that organization.

If you do not agree to these Terms, you may not install, subscribe to, or use TeamsPIM.

3. Service Description

TeamsPIM is a Teams-native software-as-a-service (SaaS) application that surfaces Microsoft Azure Privileged Identity Management (PIM) workflows directly inside Microsoft Teams. The service includes:

  1. PIM approval workflows via Teams adaptive cards (approve or deny activation requests without leaving Teams).
  2. Visibility into eligible and active roles across Entra ID, Azure resources, and group memberships.
  3. Real-time Teams notifications for PIM request activity.
  4. Multi-tenant management capabilities for MSPs and consultancies (optional add-on).

TeamsPIM requires an active Microsoft 365 / Entra ID tenant with Azure PIM licensing (e.g., Entra ID P2 or Entra ID Governance). These Microsoft licenses are not provided by Xertone and remain your responsibility.

4. User Obligations

As a condition of using TeamsPIM, you agree to:

  1. Maintain valid Microsoft 365 and Entra ID / Azure PIM licenses for all users of TeamsPIM.
  2. Grant and maintain the Entra ID admin consent required for TeamsPIM to function.
  3. Manage user access within your organization in accordance with your internal security and access policies.
  4. Keep your account credentials and tenant configuration secure, and promptly notify us of any suspected unauthorized access.
  5. Provide accurate, current, and complete account information.
  6. Comply with all applicable laws and regulations in your use of TeamsPIM.
  7. Be solely responsible for all activity that occurs under your tenant's TeamsPIM deployment.

5. Acceptable Use Policy

You agree that you will not, and will not permit any user or third party to:

  1. Use TeamsPIM in any manner that violates applicable law, regulation, or third-party rights.
  2. Abuse, harass, threaten, or attempt to disrupt the service, including by introducing viruses, malware, or other harmful code.
  3. Share, sell, transfer, or otherwise disclose account credentials, license keys, or access tokens.
  4. Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, or algorithms of TeamsPIM, except to the extent such restriction is expressly prohibited by applicable law.
  5. Sublicense, rent, lease, resell, distribute, or make TeamsPIM available to any third party except as expressly permitted in these Terms.
  6. Use TeamsPIM to build, train, or improve a competing product or service.
  7. Probe, scan, or test the vulnerability of the service or attempt to bypass any security or authentication measures.
  8. Use automated means (other than supported APIs) to access, scrape, or extract data from the service.
  9. Remove, alter, or obscure any proprietary notices, trademarks, or labels.

We may suspend or terminate access for any violation of this Acceptable Use Policy in accordance with Section 9.

6. Intellectual Property and Ownership

Xertone's Service. TeamsPIM, including all software, source code, designs, interfaces, documentation, trademarks, logos, and all related intellectual property, is and remains the exclusive property of Xertone LLC and its licensors. These Terms grant you only a limited, non-exclusive, non-transferable, revocable right to use TeamsPIM during your active subscription term. No ownership rights transfer to you.

Your Data.You retain all right, title, and interest in and to your organization's data, configuration, and tenant content ("Customer Data"). We do not claim any ownership interest in Customer Data. We process Customer Data solely to provide and improve the service as described in our Privacy Policy.

Feedback. If you provide feedback, suggestions, or ideas about TeamsPIM, you grant Xertone a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback without any obligation to you.

7. Pricing and Payment

TeamsPIM is offered under the following plans, as published on the Xertone pricing page (and as may be updated from time to time):

  1. Monthly: $5 per user per month, billed monthly.
  2. Annual: $4 per user per month, billed annually.
  3. Multi-tenant deployments: pricing as agreed in your order form.

A 14-day free trial is available. Paid plans require a minimum of 10 licensed users unless otherwise agreed in writing.

If you subscribe through Microsoft AppSource, billing is handled by Microsoft under the applicable Microsoft Commercial Marketplace terms. If you subscribe directly with Xertone, payment is due net thirty (30) days from the invoice date unless otherwise stated on the invoice or in an order form.

Late payment — no interest charged.Late payment does not accrue interest, late fees, or finance charges of any kind. The sole remedy for non-payment is service suspension followed by termination, in line with Xertone's payment policy. We may suspend the service after payment is more than seven (7) days past due and terminate the subscription if payment remains outstanding for more than thirty (30) days, in each case without prejudice to our right to recover the unpaid principal amount owed.

We may change pricing on at least thirty (30) days' prior notice; price changes take effect at the start of your next billing period.

8. Subscription and Renewal

Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) at the then-current rate, unless you cancel before the renewal date. You may cancel a subscription at any time through Microsoft AppSource (for marketplace subscriptions) or by written notice to Xertone (for direct subscriptions). Cancellation takes effect at the end of the then-current billing period; fees already paid are non-refundable except as required by law.

9. Termination

Either party may terminate these Terms or your subscription for convenience by providing at least thirty (30) days' prior written notice to the other party.

Either party may terminate for cause with immediate effect if the other party materially breaches these Terms and fails to cure the breach within fifteen (15) days after receiving written notice describing the breach. Xertone may additionally suspend or terminate access without prior notice for security incidents, violations of Section 5 (Acceptable Use), non-payment as described in Section 7, or where required by law.

Upon termination, your license to use TeamsPIM ends immediately. You may request an export of your configuration data within thirty (30) days after termination; after that period, we may delete it. Sections 5, 6, 10, 11, 13, 14, 15, and 16 survive termination.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, XERTONE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR TEAMSPIM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY.

XERTONE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR TEAMSPIM SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO XERTONE FOR TEAMSPIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Xertone is not liable for any loss, damage, or service interruption arising from the unavailability, malfunction, or modification of Microsoft Teams, Microsoft Graph, Entra ID, Azure PIM, or any other third-party service on which TeamsPIM depends.

11. Indemnification

You agree to defend, indemnify, and hold harmless Xertone and its affiliates, officers, employees, and agents from and against any and all third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your misuse of TeamsPIM; (b) your breach of these Terms, including Section 5 (Acceptable Use); (c) your violation of any applicable law or third-party right; or (d) Customer Data you submit to or process through TeamsPIM.

12. Modifications

We may modify these Terms from time to time. We will provide at least thirty (30) days' prior notice of any material change by posting the updated Terms on our website with a new effective date and, where reasonably practicable, by notifying you through the service or by email. Your continued use of TeamsPIM after the effective date of the updated Terms constitutes acceptance. If you do not agree to the updated Terms, you must stop using TeamsPIM before they take effect.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14. Venue

Subject to Section 15 (Arbitration), the exclusive venue for any action arising out of or related to these Terms shall be the state or federal courts located in Dallas County, Texas, and each party irrevocably consents to the personal jurisdiction of those courts.

15. Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, that is not resolved through the process in Section 16 shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rulesthen in effect. The arbitration shall be conducted by a single arbitrator, the seat of arbitration shall be Dallas County, Texas, and the proceeding shall be conducted in English. The arbitrator's award shall be final and binding on the parties, and judgment on the award may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in the courts identified in Section 14 to protect its intellectual property rights or confidential information pending resolution of the arbitration.

16. Dispute Resolution

Before initiating arbitration under Section 15, the parties shall first attempt in good faith to resolve any dispute through informal negotiation. The complaining party shall send written notice describing the dispute and proposed resolution to the other party. The parties shall then have thirty (30) days from receipt of the notice to negotiate a resolution. If the dispute is not resolved within that period, either party may proceed to arbitration as set out in Section 15.

17. Contact

Questions about these Terms or notices required under them should be directed to:

Xertone LLC
Plano, Texas, USA
Email: contact@xertone.com
Web: xertone.com/contact

These Terms constitute the entire agreement between you and Xertone regarding TeamsPIM, together with the Privacy Policy. If any provision is held unenforceable, the remaining provisions remain in full force and effect. No waiver of any provision is effective unless in writing.